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FAQ
Before you write to us, please read the most frequently asked questions.
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1. If you cannot open chapters due to a MySQL error, please clear your browser cookies.
•
Google Search
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2. If, when access is restored, an email with a password does not come:
• Check the Spam folder, try again in 10 minutes. If it didn't work out, then write to the admins after informing them of your login.
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3. Can't log in with your username and password even if the data is correct?
• Open the site in a private window (incognito mode) and try to log in, in case of successful authorization,
clear the cookies of the site
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4. Are you a registered user, but you constantly need to "enter" the site again?
• Check third-party extensions,
clear cookies.
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5. Font settings, text size, etc. not saved after page refresh?
• Maybe your device has a small screen, try switching to "PC mode" or shrinking the page, and click "Save."
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6. Chat dialog not showing after page load?
• Click on the "contacts" button. (relevant for mobile devices)
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7. Is it taking a long time to load the pages of the "novels catalog"?
• Sign out and re-login.
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8. Error 1020: Does not let you go to the site?
• a) Open the Protected Protocol site: HTTP
S
://ranobes.top
b) If the previous way did not work, then delete the cookies of the site, find out how to do it:
Google Search
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9. What should I do with the 502 Bad Gateway error?
• Clear the browser cookies (
more details
), or change the browser.)
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10. How do I disable the text and background color settings on the reader page?
• Profile → Settings → Return the default text & background color: → Enable → Save.
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11. How to enable the built-in "Google Translator" of the site?
• Profile → Settings → Google Translate: → Enable → Save.
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12. Slow loading of the site, pages take too long to load, how to fix it?
• Most likely the problem is with the CDN, it is also possible that your operator's channel is overloaded, install
Cloudflare WARP
to speed up the connection.
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How do I delete my account?
• The account is automatically deleted if there has been no activity (online) for more than 12-24 months.